iwet Privacy Policy
The iwet platform stores and protects your personal information responsibly. This policy explains what data is collected and how it is used.
Introduction
This Privacy Policy ("Policy") explains how iwet.wine and its related services ("Service"), operated by the iwet platform ("iwet", "we"), collect, store, handle, and protect the personal information of players ("you") who use the Service.
By using our services, you are considered to have accepted the data collection, storage, and handling practices described in this Policy. If you do not agree, please stop using the services.
This Policy may be updated from time to time to reflect changes in circumstances, law, or service expansion. Updates will be posted on this page and the revision date at the top will be refreshed. Continuing to use the service means you accept the revised Policy.
Types of Information We Collect
We collect information in the following categories—
1.1 Information You Provide Directly
- Name, date of birth, and contact details provided when opening an account
- Financial information required for payments and withdrawals
- National ID or equivalent documents submitted for identity verification (KYC)
- Customer service and Live Chat communications
- Content of emails sent to us
1.2 Information We Collect Automatically
- IP address, browser type and version, operating system
- Time and duration of your visits to the site (session data)
- Pages viewed, links clicked, and gaming activity logs
- Device specifications and distinguishable identifiers
- Data collected from cookies and similar tracking technologies
1.3 Data from third parties
- Financial verification from payment services such as KBZPay, Wave Money, and AYA Pay
- Partner services for fraud prevention and account security checks
How we use your information
Collected data is used only for the following purposes—
2.1 Account and service management
Used to create, verify, and manage your iwet account, process deposits and withdrawals, and send important service notifications.
2.2 Security and fraud prevention
Used to detect, investigate, and prevent unauthorized access, financial fraud, and service abuse. Your data is protected with SSL encryption.
2.3 Meeting legal obligations
Used to comply with applicable laws and regulations, anti-money laundering (AML) checks, and responsible gaming (RG) policies.
2.4 Service improvement
Used to analyze gameplay patterns and service usage in order to improve the platform's usability, game selection, and technical performance.
2.5 Customer support
Used to handle inquiries, complaints, and support requests received via 24/7 Live Chat and email.
Sharing data with third parties
We do not sell or share your personal data with marketing companies, advertising services, or any third party unrelated to our service.
Situations where data sharing may occur—
- Payment services — Shared only to process payments and withdrawals with payment networks such as KBZPay, Wave Money, and AYA Pay
- Technology services — Our partners handling servers, security tools, and data storage (limited strictly to delivering those services; they may not share this data further with third parties without authorization)
- Legal requirements — When disclosure is required by law or as part of a legal process
- Fraud prevention — When working with specialist services that investigate financial crime
In all operations, our partners are bound by strict privacy commitments and agreements.
Data retention period
We retain your personal data for as long as is needed to provide the service and to meet our legal obligations.
- Active account data — Retained for the entire period the account remains open
- Financial records — Retained for a period after account closure as required by law and audit requirements
- KYC verification records — Retained in line with legal requirements
- Gameplay records — Retained for as long as needed for dispute resolution and responsible gaming checks
- Customer communications — Retained for the relevant period for service quality and complaint resolution purposes
After the retention period ends, personal data will be securely deleted or anonymised.
Your Personal Data Rights
As an iwet player, you have the following rights regarding your personal data—
6.1 Right to Access
You may request to view the personal data we have collected about you.
6.2 Right to Rectification
You may request that we correct any inaccurate or incomplete data. You can also update some information yourself in your player profile.
6.3 Right to Erasure
You may request that we delete your personal data. However, there may be times when we cannot fulfil the request in full due to legal obligations (such as the requirement to retain financial records). We will inform you clearly in such cases.
6.4 Right to Restriction
In certain cases, you may request that we restrict how we process your personal data.
6.5 Right to Object
You may request that we stop processing your personal data by citing our legitimate interests.
6.6 How to Exercise Your Rights
To exercise any of the rights listed above, email us at [email protected] or contact us via 24/7 Live Chat. We will respond as quickly as possible.
Data Protection Measures
iwet applies technical and administrative safeguards to protect your personal data from unauthorised access, disclosure, alteration, or exposure—
- All data transmissions are protected with SSL/TLS encryption
- Two-Factor Authentication is supported for account login
- Player financial data is encrypted and stored securely
- Our staff can only access personal data to the extent required for their role
- A security monitoring system runs continuously to detect suspicious activity
- In the event of a data breach, you and the relevant authorities will be notified as required by law
We review these measures regularly and update them in line with advances in technology. That said, data protection works best as a shared effort — please do not share your account credentials (password, OTP) with anyone.
Minors Under 21+
iwet's services are intended for users aged 21 and above only. We do not knowingly collect personal data from anyone under the age of 21.
If you become aware that a minor under 21 is using our services, please contact us immediately at [email protected]. We will delete their personal data and close the account.
We consider parents and guardians responsible for supervising their children's online gaming activity and access to services.
Policy Updates
We may update this Privacy Policy from time to time. All changes will be posted on this page and the "Last Updated" date at the top will be revised accordingly.
For significant changes, players will be notified via their registered email or through a notice on the platform. Continued use of the service after any changes are made will be treated as acceptance of the updated policy.
You can view all changes in the policy revision history on this page.
Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, you can reach iwet's customer support team—
Our ability to respond to your request depends on how completely you provide your personal information. Please contact us only through the email address or communication channels listed above — we cannot process personal data requests submitted through third-party channels.